Answers to our most frequently asked questions

For In-store appointments repair times can be completed in as little as 25 minutes however this is subject to stock availability and the complexity of the repair service in question. We provide ETA timelines upon device collection and provide updates on each step of the process. 

Pickup Service - Call, Text, or Set an Appointment to request our pickup service. Once we receive your ticket, we will contact you to arrange time and place for collection of your device and provide a quote for pickup and repairs.

Of course! We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We have a specially designed system in order to automatically update you every step of the way via email and sms. These are real time updates so that you are kept in the loop along side our customer account managers. 

Devices now control everything; We understand that you need to trust the company who will be handling the device in your absence. This is why we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times.

in order to fully test the device and complete our checks to the highest standard we would need the device passcode. This code is only accessible by your acting account manager and is not accessible by anyone else. This is held inside a secure database to be extra safe.  

In the instance you do not feel comfortable providing the device passcode, we recommend that you back up and erase your device for extra security.  All of our technicians, customer service staff, and managers have been fully DBS checked as standard during the introduction to employment. 

Yes! We understand life and schedules can be tricky. With this in mind we offer device pickup. Book a repair or fill out our contact form and we will be in touch to assist. 

Of course! We hold the highest confidence & standards in all of our repair services. While our standard is 90 Days, we frequently discuss and assist customers where we can. Our Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We want our customers to be happy with our services. If there is any uncertainty or issues, we encourage our customers to contact us. We strive to do the best for our customers and do not quibble over warranty claims, however we must stress that the warranty is null, and void should there be any cosmetic damage shown on the device after the repair date.

If you are unsure if the damage was there before the original repair was carried out, please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

In Short - YES! We have a full customer service team ready to help with your requests and are available between 9:30 - 4:30  Monday - Friday.  They are reachable via the phone number on our home page, via the contact us page, or you can book a repair.

Most repairs do not require the device to be wiped. Though we always recommend that you back up and erase your personal data before handing the device to us.  We will leave the device data exactly how we find it and none of this will be erased or changed in any way. In the rare case your repair does require the device to be wiped or a complete software flash, we will contact you and only go ahead and do this once we have contacted you and obtained your full permission to do so.